Terms of service

Last Updated: June 2026

These Terms of Service ("Terms") govern your use of the TotalWill website and any products or services offered by TotalWill ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms.

Contact Information

TotalWill
64 Sutton St, North Melbourne VIC 3051, Australia
Phone: +61 400 186 776
Email: contact@totalwill.com

Eligibility

By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian and have the legal capacity to enter into these Terms.

Products and Services

We make every effort to ensure that product descriptions, pricing, and availability are accurate. However, we do not guarantee that all information on our website is error-free, complete, or current.

We reserve the right to:

Correct errors, inaccuracies, or omissions.
Modify or discontinue products without notice.
Refuse or cancel orders when necessary.

Orders

When placing an order, you agree that:

All information provided is accurate and complete.
You are authorized to use the selected payment method.
Your order may be subject to verification before acceptance.

An order confirmation does not guarantee acceptance of your order. We reserve the right to decline or cancel any order at our discretion.

Pricing and Payments

All prices displayed on the website are in Australian Dollars (AUD) unless otherwise stated.

Payment must be received before an order is processed and shipped.

We reserve the right to change pricing at any time without prior notice.

Shipping

We currently ship only within Australia.
Standard shipping is provided free of charge.
Estimated delivery times are generally between 5 and 15 business days.
Delivery estimates are not guarantees and may vary due to circumstances beyond our control.

Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

By placing an order, you agree to the terms outlined in that policy.

Intellectual Property

All content on this website, including but not limited to:

Text
Images
Graphics
Logos
Product descriptions
Website design

is owned by or licensed to TotalWill and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to systems or data.
Interfere with website functionality or security.
Transmit malicious software, viruses, or harmful code.
Use automated tools to scrape or collect website content without permission.

Limitation of Liability

To the maximum extent permitted by law, TotalWill shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the website
Inability to use the website
Delays in shipping or delivery
Product availability issues
Errors or interruptions in service

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to limit or exclude any rights or remedies available under applicable consumer protection laws.

Indemnification

You agree to indemnify and hold harmless TotalWill, its affiliates, employees, officers, and service providers from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of the website.

Third-Party Services

The website may contain links to third-party websites or services. We do not control and are not responsible for third-party content, products, services, or practices.

Changes to These Terms

We reserve the right to modify these Terms at any time.

Any changes will become effective upon posting to the website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.