Refund policy

At TotalWill, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Refund & Return Policy below.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (such as your order number or receipt) is required.
Returns must be requested within 30 days of delivery.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable software or digital products
Personalized or custom-made items
Products marked as final sale
Items damaged through misuse, negligence, or normal wear and tear

How to Request a Return

To start a return, please contact us at:

Email: contact@totalwill.com
Phone: +61 400 186 776

Please include:

Your order number
The item(s) you wish to return
The reason for the return

We will provide return instructions after reviewing your request.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges (if any) are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at contact@totalwill.com with photos of the issue. We will review the claim and, if approved, provide a replacement, refund, or other appropriate resolution.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

Refunds will be issued to your original payment method.
Processing times may vary depending on your payment provider.
It may take several business days for the refund to appear in your account after processing.

If your return is rejected because it does not meet the eligibility requirements, the item may be returned to you at your expense.