Shipping policy
Where We Ship TotalWill ships to addresses within Australia only. We do not currently offer international shipping.
Processing Time Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or Australian public holidays will begin processing on the next business day.
Shipping Method & Cost All orders qualify for free standard shipping Australia-wide. No minimum order value is required.
Estimated Delivery Time Standard delivery takes approximately 5–15 business days from the date of dispatch. Delivery times may be longer for remote or regional areas.
Please note: delivery estimates are not guaranteed. Factors outside our control — including high-demand periods, adverse weather, and carrier delays — may extend delivery times.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order at any time via our Track Order page.
Failed Deliveries If a delivery attempt is unsuccessful due to an incorrect address or missed delivery, the package may be returned to us. We will contact you to arrange redelivery. Additional shipping charges may apply.
Damaged or Lost Parcels If your order arrives damaged or does not arrive within 20 business days of dispatch, please contact us at contact@totalwill.com within 7 days so we can investigate and resolve the issue.
Contact For any shipping questions, contact us at:
- Email: contact@totalwill.com
- Phone: +61 400 186 776
- Address: 64 Sutton St, North Melbourne VIC 3051, Australia