Shipping policy

Last Updated: June 2026

Thank you for shopping with TotalWill. This Shipping Policy explains how we process and deliver orders within Australia.

Shipping Coverage

TotalWill currently ships only within Australia.

At this time, we do not offer international shipping.

Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended.

Shipping Method

We offer:

Standard Shipping (Free)

  • Cost: Free
  • Delivery Time: Approximately 5–15 business days after dispatch

Delivery estimates are provided for informational purposes only and are not guaranteed.

Order Tracking

Where tracking is available, tracking information will be sent to the email address provided during checkout once your order has been dispatched.

Please allow up to 72 hours for tracking information to become active after shipment.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • Carrier delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Remote delivery locations
  • High shipping volumes

TotalWill is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.
  • Additional shipping fees may apply if reshipment is required.
  • We are not responsible for orders delivered to incorrectly provided addresses.

If you notice an error in your shipping information, please contact us as soon as possible.

Lost, Missing, or Damaged Packages

If your package is lost, missing, or arrives damaged, please contact us promptly at:

Email: contact@totalwill.com
Phone: +61 400 186 776

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Failed Deliveries

If a package is returned due to:

  • Incorrect address information
  • Refusal of delivery
  • Failure to collect the package

we may contact you to arrange reshipment. Additional shipping charges may apply.

Order Changes and Cancellations

We may be unable to modify or cancel an order once it has entered processing or has been shipped.

Please contact us immediately if you need assistance with an order.

Contact Information

TotalWill
64 Sutton St, North Melbourne VIC 3051, Australia
Phone: +61 400 186 776
Email: contact@totalwill.com

If you have any questions regarding this Shipping Policy, please contact us using the details above.