Privacy policy

Last Updated: June 2026

TotalWill ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.

Contact Information

TotalWill
64 Sutton St, North Melbourne VIC 3051, Australia
Phone: +61 400 186 776
Email: contact@totalwill.com

Information We Collect

When you use our website, we may collect the following information:

Personal Information

Name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely through third-party payment providers)

Automatically Collected Information

IP address
Browser type and device information
Website usage data
Cookies and similar tracking technologies

How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide customer support
Communicate about your orders
Respond to inquiries and requests
Improve our website and services
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations

Payment Processing

Payments are processed through secure third-party payment providers. We do not store complete payment card information on our servers.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enable website functionality
Remember user preferences
Analyze website performance and traffic
Improve user experience

You can control cookie settings through your browser preferences.

Sharing of Information

We do not sell or rent your personal information.

We may share information with:

Payment processors
Shipping and logistics providers
Website hosting and technology service providers
Professional advisers and legal authorities when required by law

Information is shared only when necessary to provide our services or comply with legal obligations.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal, accounting, and regulatory requirements
Resolve disputes and enforce agreements

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of personal information
Object to certain processing activities
Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.